INRF & BiON Users,
Effective immediately we have a new ticket request system in place on the Forged. For any and all requests from staff (not including any training or foundry requests), please use this new Forged feature to open up a ticket to request assistance.
Once a user submits a request for assistance in this service ticket, ALL staff are notified immediately that you are in need of assistance. Please remember to be as descriptive as possible when submitting tickets to help staff best know how to assist you.
The ticketing system is now live. Please see the instructions on how to use below:
Users submit tickets via https://inrf.forged.systems/dashboard/equipment/service/
Current issue types: equipment malfunction/environmental/process artifacts/yield issues we can add/remove to these
Staff is then notified via email/in system notification of the new ticket
Current issue types: equipment malfunction/environmental/process artifacts/yield issues we can add/remove to these
Staff is then notified via email/in system notification of the new ticket
Tickets users have opened are available via https://inrf.forged.systems/dashboard/home/equipment/my-tickets/
-Staff